Fiji Transfer FAQs

Practical answers for your airport pickup, resort transfer and island journey.

Before you book and travel

How do I book my transfer?

Choose Land Transfer or Island Transfer in the search bar, enter your route, dates and travellers, then select Next. Review the available vehicle or sailing and the booking details before payment.

Search for your transfer
Can I book an island ferry transfer?

Yes. Select Island Transfer to search between Port Denarau and your island or resort. Choose a one-way or return journey and your travel dates to see the available sailings and fares. Ferry services operate to their sailing schedules.

Explore island transfers
Which areas do your land transfers cover?

Destinations include Nadi, Denarau, Suva and the Coral Coast. Select your pickup location in the search bar to see available destinations and vehicles for your group. If your hotel or route is not listed, contact our team before booking.

Ask about your route
Do you offer child seats?

Baby and child seats are paid extras for land transfers, subject to limited availability and advance confirmation. The applicable price is shown during booking before payment. Tell us every passenger’s age and the seat you need when booking. A seat is reserved only once our team confirms it.

Read the child seat policy
What vehicles are available?

Our land transfer fleet includes 5 and 7 seater vehicles, 15 seater vans, a 22 seater bus and VIP Ford transport. Available options depend on your route and group size. Include your luggage requirements when choosing a vehicle.

Can I cancel my booking?

Yes. Send a written request with your booking reference to [email protected] or use Manage booking. Standard land charges are 0% with at least 72 hours’ notice, 50% with more than 24 but less than 72 hours, and 100% at 24 hours or less or for a no-show. Standard unamended sea bookings have a 100% charge at 72 hours or less before the first sea sector; amended or voluntarily unused sea travel has additional restrictions. A 2.5% administration fee applies to refundable customer cancellations, subject to the exceptions in the terms. For sea deadlines, South Sea Cruises must receive the request in writing.

Read cancellation and refund terms
Where will I meet the team at Nadi Airport?

For prebooked airport arrivals, our airport team meets and assists guests at the arrival concourse. Keep your booking confirmation and contact details handy. If you cannot locate the team, call +679 6724244 for help.

Find our contact details
What should I do if my flight changes or is delayed?

Notify Fiji Rides as soon as you know, and at least two hours before your transfer where possible. A notified flight delay may allow a land transfer to be rebooked within 24 hours of its original time without a cancellation or amendment fee, subject to vehicle availability. Route or vehicle changes may cost more. A land rebooking does not automatically change a sea ticket or waive the sea operator’s charges.

Read the flight delay policy
Can I bring extra luggage, a surfboard or a golf bag?

The land transfer terms allow one standard suitcase per guest. Extra bags and oversized items, including surfboards, golf bags and prams, must be preregistered at least 24 hours before travel. Extra space or a larger vehicle may cost more. Check ferry luggage conditions for your selected sailing separately.

Read the land transfer luggage policy
Can I book a return journey?

Yes. Select a return journey in the land or island transfer search and enter both travel dates. Review the pickup and destination details for each part of your trip before completing your booking.

Plan a return transfer

Need help with your trip?

Send our team your route, travel date and group size. For an existing booking, include your booking reference.

Contact the Fiji Rides team